Shipping policy

We offer shipping to about 20 countries all over the world

We offer standard shipping. Please see shipping times below:

COVID-19 and Holiday Delays

Your shipment may experience delays due to high volumes of shipments happening during the holidays and health precautions for COVID-19 that were set by the shipping couriers. We try our best to ensure that your package arrives within a reasonable amount of time, but we ask that you be patient when waiting for your package when experiencing delays. We ask that you follow the tracking supplied to you to determine where your package is.

Order Cut-off Times

Orders placed on Friday - Sunday (or holidays) will not be processed until Monday (or next business day, if there are holidays)

Shipping to Multiple Addresses

You may only ship to one address per order.

If you require shipping to multiple locations, please place separate orders. We do not offer bulk orders.

Taxes & Duties

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise, and will be displayed on the Order Summary page.

Duties and Customs may apply to international countries outside of South Korea. We cannot be responsible for any customs or duties incurred upon receiving the items. Customs and Duties are the customers responsibility to pay and clear the package to successfully receive their orders.

Damaged, Late and Lost Orders

Damaged Orders

We do our best to ensure your item arrives in perfect condition. However, in the unlikely event that your products arrives damaged, please contact us and we will do our best to resolve this issue. We advise that you keep all packaging and damaged products for the investigation

Late Orders

In the event that your item does not arrive within the expected delivery time, please review the tracking information to determine where your package is and when is it expected to arrive. We have as much information as you do.

If the item shows in transit, it is likely still on its way to you. You can contact the courier to see if there is additional information and for expected delivery times.

Please allow up to 30 days for late shipments to arrive.

Lost Orders

We do our best to ensure that you get your order! However, in the event that your package is lost by our courier, please notify us and we will do our best to resolve this for you.

Sometimes, packages are left at your door, or for pickup at your local post office. Please ensure that you search your home for any packages or notices.

We will open a claim with the courier and determine where your package went. This will normally take 7-14 days to investigate. In the event, they deem the package lost, we will resolve your order with either a replacement or refund.

Invalid Address, Return to Sender

If your address is invalid or incomplete and your order cannot be processed, we reserve the right to cancel and refund your order. We will try to contact you to get the correct address. In this case, your order will be expecting delays due to the fact we cannot ship it.

If your item was Returned to Sender, only the product value will be refunded and not the shipping fee, as we already incurred the shipping fees when we sent the item to you.

Address Changes & Redirecting An Order

We, unfortunately, cannot change your shipping address once the order has been shipped. We recommend you contact us immediately if you would like the address changed before we ship it out.

Once the shipment is in transit or delivered, it will be your responsibility to retrieve the item from that location. We cannot forward or redirect the item.